Terms & Conditions
Postage & Handling:
Shipping only within Australia, except to WA, TAS, and NT due to quarantine restrictions. Each box comes with a postage fee based on weight and size of box. It is all handled with care via Australia Post Express, however at times it is possible that it may arrive with shoots broken. Do not be concerned as these will grow back.
Quality Matters:
We handpick only the best dahlia tubers with shoots and at times with visible eyes. We only post out in late September/October to ensure healthy growth. Our tubers are posted in paper bags and cardboard boxes with sawdust, safeguarding our precious blooms!
Unboxing:
As soon as your tubers arrive, please open that package! If anything seems off, let us know immediately. Proper moisture levels are key for keeping those tubers viable until planting time!
Fight Against Dahlia Virus:
We’re serious about keeping your dahlias safe! We inspect and practice hygiene so you can grow beautiful flowers. Remember, once they’re in your care, we can’t refund for plant infections.
Stock Issues: If your chosen dahlia tuber is unavailable, we’ll provide a refund or offer an alternative variety. Your choice, always! And of course in the event that a tube has been mixed up and you end up with a different Dahlia to what you ordered we will either refund or we will send you the correct tuber plus an apology tuber in the next season. Again, always your choice.
Complaints or compliments
Please contact us directly. We absolutely love knowing that the tubers have arrived safely and that you are happy, but if you’re not, please reach out to us directly so that we can make it right.
Information is provided on how to store your tubers, however as there are many factors that can impact tubers and their growth, ie storage, soil, climates etc, No responsibility is taken by me for the tubers or how they grow. The exception for this is if a mislabel occurs once flowering, where I will credit the tuber for the following year.
Tubers should not be planted until after the risk of frost. Ideally in Australia the recommended time would be prior to the first week in November, however this will depend upon your climate.
Should you live locally and wish to collect your tubers please contact me through the contact page or by mobile or email as the postage charge will be added to any online orders.
Wishing you all a wonderful dahlia season.
Events and Experiences Refunds & Cancellations
Refunds & Cancellations, Obligations, Limitations of Liability and Photography/Video
Refunds will be given if the event is cancelled or rescheduled or if there are insufficient enrolments for the experience. In this instance all enrolled participants will be contacted to either reschedule or a refund will be provided. Unfortunately a refund will not be provided due to changes to participants personal circumstances or to change of mind. I would be happy for the participant to transfer the experience to another person but this would be the responsibility of the participant and this transfer would need to be communicated to me. If no transfer occurs then the fee will be forfeited. Tickets are unfortunately non-refundable.
In regards to health and safety, all participants need to comply with all requests from representatives of the flower farm. Failure to do so will result in you being asked to leave with no refund provided. You must keep your personal belongings with you at all times as we cannot accept any liability for damage, loss or theft of any belongings brought by you to the farm.
Attendance and participation at any of the experiences are entirely at your own risk. As a working farm there may be hazards and risks throughout the farm. Whilst precautions are taken to ensure your safety, we will not be held liable for any loss or damage suffered by you during your attendance at the farm.
As photos and video may be taken during experiences for marketing purposes to promote experiences through social media, please let us know if you do not wish to be recorded or filmed.